Shipping policy

Lumirence Shipping Policy

At Lumirence, we are dedicated to ensuring that your order is crafted with care and delivered securely. Please review our shipping policy for details on processing times, delivery estimates, and important shipping-related information.

Order Processing & Handmade Production

  • All of our items are handmade to order, ensuring exclusivity and high quality.
  • Orders are processed within 2-4 business days (Monday-Friday).
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Processing times may vary during peak periods, such as holidays or promotional events, but we always strive to dispatch your order as soon as possible.

Pre-Order Items:

  • For products marked as Pre-Order, additional production time will be required before shipping. The estimated production time will be indicated on the product page.

Shipping Times

Shipping times depend on the destination and shipping method selected at checkout. Estimated delivery times are as follows:

  • United States: 7-14 business days
  • European Union: 10-21 business days
  • Canada: 10-21 business days
  • Other Countries: 7-21 business days, depending on the destination and customs processing times.

Please note that these are estimated delivery times and may vary due to factors such as customs clearance, local postal service delays, weather conditions, or other unforeseen circumstances.

Shipping Costs & Free Shipping Offer

  • Shipping costs are calculated at checkout based on your location and the selected shipping method.
  • Free worldwide shipping is available on all orders over $150.

Order Tracking

Once your order has been shipped, you will receive an email confirmation with a tracking number to follow your package’s journey. Please allow up to 48 hours for tracking updates to reflect in the system.

Customs, Duties, and Taxes

  • For orders outside the European Union (EU): Customs fees, import duties, and taxes are not included in the shipping price. These charges, if applicable, are determined by your country’s customs regulations and are the responsibility of the customer.
  • If customs fees apply, they must be paid by the recipient upon delivery. We recommend checking with your local customs office for more information on potential charges before placing your order.

Final Sale Policy

Due to the exclusive nature and high demand of our handmade merchandise, all sales are final. Stock is not available for size corrections and/or exchanges once an order is placed.

However, if your item arrives damaged, in the wrong size, color, or variant that differs from what was chosen at checkout, please contact our customer support team immediately for assistance.

Lost, Delayed, or Damaged Packages

  • While we work hard to ensure timely deliveries, shipping delays are beyond our control once the order has been dispatched.
  • If your package is significantly delayed or has not arrived within the estimated time frame, please contact our customer support team. We will assist in tracking your package and, if necessary, filing a claim with the shipping carrier.
  • If your order arrives damaged, please contact us within 48 hours of receiving your package with photos of the damage, and we will assist you in resolving the issue.

Incorrect Shipping Address

  • It is the customer’s responsibility to provide the correct shipping address at checkout.
  • If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees to reship the package.

Contact Us

If you have any questions or concerns regarding your order or shipping, please reach out to our customer support team at chainerstore@gmail.com. We’re happy to assist you!

Thank you for shopping with Chainer !